Dealing with Difficult People [electronic resource]
Lilley, Roy2013
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Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Main title:
Dealing with Difficult People [electronic resource] / Roy Lilley
Author:
Lilley, Roy, Author
Edition:
2
Imprint:
[Place of publication not identified] : Kogan Page, 2013
Collation:
1 online resource (1 text file)
System details:
Mode of access: Internet
Biography/History:
Roy Lilley is a well-known a well know author who writes regularly in the nation press and magazines and commentates regularly for TV and Radio. He is a former NHS Trust Chairman and has written over 25 books on health, management and social issues.
ISBN:
9780749466954
Language:
English
Subject:
BRN:
2794504
Electronic access:
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