Total Quality Management in the Public Sector [electronic resource]
Morgan, Colin1994
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This book provides: a clear understanding of the key concepts of Total Quality Management (TQM); a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Main title:
Author:
Morgan, Colin, AuthorMurgatroyd, Stephen, Author
Edition:
1
Imprint:
[Place of publication not identified] : McGraw-Hill Education, 1994
Collation:
1 online resource (1 text file)
System details:
Mode of access: Internet
ISBN:
9780335232383
Language:
English
Subject:
BRN:
2795786
Electronic access:
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